You can also go to the Steam Client and go to Try to put a baseline information such as It's important for the devs to know what your system specs are if they are to troubleshoot issue. Launch the game and send the data to the devs This thread tells you how to enable the additional logging The devs are treating all such issues at the highest priority.Īlso the devs request that you send them additional logs if you can't start the game. If you are having crash or cannot start issues, and have done everything above please make a post in this sub-forum. Post your system specs and details about your issue in the Crash Bugs sub-forum That tool is somewhat unreliable at identifying some older hardware.Īlways make sure you reboot your machine after installing the drivers, just to be safe.

Note: Do NOT use the Intel Driver Update Utility to update your Intel video card drivers, make sure you download them directly. For Intel cards, go to this page and download the appropriate drivers by providing the correct information:.If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that: For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:.For AMD cards, download the AMD Catalyst Control Center, which you can find here:.Using Windows or updating software provided by your laptop manufacturer to find more recently drivers is less reliable, as they will likely only have drivers that initially shipped with the product, or will be out of date with the actual video card manufacturer. It is also important that you update your drivers through software provided by your video card manufacturer or directly from their site.

If you see that your drivers are from, say, August 2009, and/or you are running a version of OpenGL earlier than 2.1, and your card supports 2.1 or higher, then you should definitely be updating your drivers.

Check your driver version and OpenGL version under the 'Video Card' section.

This is the next most common cause for people's inability to run the game, particularly on PC.įirst check your driver version using this method and make sure your drivers are recent:

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